Frequently Asked Questions (FAQs)

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept list payment options: credit/debit cards, PayPal, GooglePay, etc.]. All transactions are secure and encrypted.

Q: Can I cancel or modify my order after placing it?
A: We process orders quickly, but if you need to cancel or change something, please contact us within 4 hours of placing your order.

2. Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide! Shipping times and costs vary based on your location.

Q: How long will it take to receive my order?
A: Orders are typically processed within 2 business days. Estimated delivery times:

Domestic: Upto 10 days
International: Upto 14 days

Q: Do you offer express shipping?
A: Yes, we offer expedited shipping options at checkout.

Q: Will I have to pay customs fees?
A: International orders may be subject to customs fees or import duties, which are the buyer’s responsibility.

3. Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 1 days of delivery for unworn, undamaged items in their original packaging.

Q: Can I return or exchange a custom or personalized order?
A: Unfortunately, custom and engraved jewelry cannot be returned unless there is a manufacturing defect.

Q: How do I start a return?
A: Contact our support team at "Jewelmoredesigns@gmail.com" with your order number, and we’ll guide you through the process.

4. Jewelry Care & Materials

Q: How do I take care of my jewelry?
A: To keep your jewelry looking its best:

Store it in a dry, cool place.
Avoid water, perfumes, and chemicals.
Clean with a soft jewelry cloth

Q: Will my jewelry tarnish over time?
A: Tarnishing can occur naturally with metals like sterling silver. To minimize tarnish:

Store in an airtight container when not in use.
Keep away from moisture and chemicals.
Use a jewelry polishing cloth to restore shine.

Q: How do I take care of my jewelry?
A: To keep your jewelry looking its best:

Store it in a dry, cool place.
Avoid water, perfumes, and chemicals.
Clean with a soft jewelry cloth.

Q: Can I shower or swim while wearing my jewelry?
A: We do not recommend wearing jewelry in the shower, pool, or ocean, as water and chemicals can tarnish or damage certain metals and gemstones.

5. Custom & Personalized Jewelry

Q: Do you offer custom jewelry?
A: Yes! We offer custom engraving and made-to-order designs. Fill out the Contact us page or Email us at Jewelmoredesigns@gmail.com for details.

Q: How long does custom jewelry take to make?
A: Custom pieces take 2-4 weeks to design and produce before shipping.

6. Warranty & Repairs

Q: Do you offer a warranty?
A: Yes! We offer a [6 month] warranty covering manufacturing defects. It does not cover wear and tear or accidental damage.

Q: My jewelry broke. Can you repair it?
A: We offer repairs for a fee depending on the issue. Contact us for a quote.

7. Contact & Support

Q: How can I contact you?
A: You can reach us via:
Email: Jewelmoredesigns@gmail.com

Q: Do you have a physical store?
A: We are an online-only jewelry boutique, but we ensure a seamless shopping experience with secure payments and easy returns.